We’re committed to listening to our clients. And we take what they tell us very seriously.
At the end of their stay, all of our clients are invited to fill out a feedback form, evaluating both the accommodation they booked and the service that we've provided. On average, they give us 9.2 out of 10 - reassuring on the one hand, but frustrating on the other! They also provide us with invaluable feedback, as well as some great advice. You're welcome to look through all of their comments below.
prompt, helpful and the apartments i have stayed in were pretty much as pictured. I feel that I could trust the service
GoWithOh were unhelpful when we asked them to get in touch with the vendor whilst we were standing outside the block of flats/offices. They had no relevant contact details other than an email address.
Dear customer, thank you very much for your comments.
We regret that your experience was not satisfactory and inform you that we immediately contacted the owner. Also the clients confirm that only 5 minutes later they were already in contact with one of the people in charge.
The communication from the time of booking to the time of arrival was great.
Good and correct information. The description of the apartment was clear and appeared to be true.
Very good services, quick answers and a very good customer care services. Good job! Thank you!
Communication was limited - I would feel more comfortable in future using a different accommodation website.
We had originally booked an apartment which subsequently was removed from the website. We were made st impressed in the efforts of your staff to find alternative accommodation.
It is needed to deposit the whole amount of booking price long time before the visit. And the doposit wouldn't be returned in case of canceling. These are the worst conditions on the market.
Dear customer, we appreciate your comments.
We remind you that the cancellation policy (as well as our general terms and conditions) is indicated in the booking form of each apartment, so that the clients are informed before making the reservation.
Please be also informed that we also have apartments with a flexible or moderate cancellation policy.
Very easy to use services.