We’re committed to listening to our clients. And we take what they tell us very seriously.
At the end of their stay, all of our clients are invited to fill out a feedback form, evaluating both the accommodation they booked and the service that we've provided. On average, they give us 9.2 out of 10 - reassuring on the one hand, but frustrating on the other! They also provide us with invaluable feedback, as well as some great advice. You're welcome to look through all of their comments below.
Professional and efficient services.
Useful information on the apartment, the location and Barcelona in general was provided by e-mail in advance of our trip. The website is very clear - lots of lovely apartments, suitable for any number of visitors. We needed an apartment suitable for wheelchair access - the one we had was ideal. As it was central, it was also good for getting around the city with our friend's wheelchair.
Good communication and information provided prior to stay.
Booked about 3-4 times now and always a good range of apartments and have left luggage at the office before, and staff are kind and very helpful.
Very quick and easy to use. Where kept updated through email and responses were also very quick.
Great website, clear info, useful emails.
clarity and provision of information
The lock box and very detailed instructions make initial access to the apartment very easy.
Quick and efficient response!
prompt, helpful and the apartments i have stayed in were pretty much as pictured. I feel that I could trust the service